Privacy Policy

Last Updated: January 2026

1. Introduction

LOYALTY REWARDS DEPT LLC is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our energy bill payment services.

2. Information We Collect

Personal Information:

Name and contact information (address, phone number, email)
Account numbers and utility provider information
Payment information (bank account details, credit card information)
Social Security Number (for identity verification purposes only)

Usage Information:

Energy consumption data (kWh usage)
Billing history and payment records
Service requests and customer support interactions
Website usage data and analytics

3. How We Use Your Information

We use the collected information for the following purposes:

Process your energy bill payments
Verify your identity and prevent fraud
Communicate billing information and payment confirmations
Provide customer support and respond to inquiries
Improve our services and user experience
Comply with legal obligations and regulatory requirements
Send important service updates and notifications

4. Information Sharing and Disclosure

We share your information only in the following circumstances:

Utility Providers: We share necessary information with your energy utility providers to process payments
Service Providers: We work with trusted third-party vendors for payment processing, data storage, and customer support
Legal Requirements: We may disclose information when required by law or to protect our rights and safety
With Your Consent: We may share information for other purposes with your explicit consent

We DO NOT:

Sell your personal information to third parties
Share your information for marketing purposes without consent
Disclose your payment details except for transaction processing

5. Data Security

We implement industry-standard security measures to protect your information:

256-bit SSL encryption for all data transmission
Secure payment processing through PCI-DSS compliant systems
Regular security audits and vulnerability assessments
Restricted access to personal information on a need-to-know basis
Employee training on data protection and privacy practices

6. Data Retention

We retain your personal information for up to 5 years or as long as necessary to provide our services and comply with legal obligations. Billing records and transaction history are maintained according to regulatory requirements.

7. Your Privacy Rights

You have the right to:

Access your personal information we hold
Request correction of inaccurate data
Request deletion of your information (subject to legal obligations)
Opt-out of marketing communications
Request a copy of your data in a portable format
Withdraw consent for data processing where applicable

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Note that disabling cookies may affect certain website functionalities.

9. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or website notice. Your continued use of our services after changes indicates acceptance of the updated policy.